We hope that if you are viewing this page, it is for the mere fact of informing you and not to cancel your visit with us.

Weather conditions will not be, in any case, cause for cancellation of the activity.

Bambando Turisme i Experiències Coop.V reserves the right to cancel or modify the conditions of the activity, in which case the refund of the amount will be offered, or the change for another activity.

Bambando Turisme i Experiències Coop.V is not responsible for possible changes in the activity derived from the visit to museums or monuments, whether they are private or public. In case of having such information, Bambando Turisme i Experiències Coop.V will notify the client in advance.

If the closure of any venue to visit implies the impossibility of carrying out the activity, it will be a reason for cancellation. In this case, the user will be offered a change of activity, schedule, or in the last case, the refund of the full amount. Yes, on the other hand, the activity is only partially affected, it will not be a reason for cancellation; The guide will modify the activity depending on what he deems appropriate, depending on the time he has and the theme of the activity. In the event that access to said venue is included in the expenses covered by the amount of the activity, the amount of that specific expense will be returned to the user in full.

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CANCELLATION OF VISITS SCHEDULED BY BAMBANDO
Cancellations before 48 hours; 100% of the price of the service is returned.
Cancellations with less than 48 hours, 100% of the total is charged.
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CANCELLATION OF PRIVATE VISITS
Cancellations at least 7 days before the first contracted service, 100% of the price of the service is returned.
Cancellations in the last week 50% of the price of the service is returned.
Cancellations with less than 48 hours, 100% of the service is charged.
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We hope that this is not the case, but if you need to cancel or need any other information, send us an email to info@bambando.com detailing your case.

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RETURN
If you have had to cancel the visit for whatever reason and you are entitled to a refund of the payment made; We will do it by bank transfer or bizum (if the payment has been made with this method).

For that, we need that when you send us an email indicating the cancellation of the service, you indicate a bank account to which to make the return. This will be done as soon as possible.